Support plans give you a ticket line to CWP engineers who fix CWP and server issues for you — from a single problem to complete server management.
Monthly support plans
Every plan includes a CWPpro license and the CWP Secure Kernel for as long as the plan runs.
Managed CWP
- All plans include a CWPpro license
- Peace of mind
- CWP Secure Kernel
Business CWP
- All plans include a CWPpro license
- Mission Critical
- CWP Secure Kernel
Enterprise CWP
- All plans include a CWPpro license
- Autopilot mode
- CWP Secure Kernel
Compare plans
| Included | Managed CWP$12.99 / month | Business CWP$19.99 / month | Enterprise CWP$34.99 / month |
|---|---|---|---|
| Billing Systems Integration | |||
| Fix CWP integrated features | |||
| Spam Removal | |||
| Malware Scanning & Removal | |||
| Server Security | |||
| Mod Security Configuration | |||
| Website Security | |||
| Backup Configuration | |||
| High Load Resolving | |||
| SSL Installation | |||
| SPF & DKIM Configuration | |||
| FFMPEG Installation | |||
| PHP Configuration | |||
| WebServer Configuration | |||
| Software Upgrades | |||
| Multiple Issues | |||
| CWPpro LicenseIncluded CWPpro License during the support service period | |||
| CWP-Secure KernelEnterprise security | |||
| CWP-Secure Kernel Custom RulesEnterprise Security for custom apps | — | — | |
| Nagios Free Monitoring 24/7 | — | ||
| Scheduled System/Security Updates | — | ||
| 3rd Party App Installations (custom price) | — | — | |
| Request New Features | — | — | |
| Clustering | — | — | |
| Scheduled Performance checks | — | — | |
| CWP to CWP Migration | — | ||
| cPanel to CWP Migration | — | ||
| Open Tickets LimitNumber of open issues you can have at the same time | 3 | 5 | 7 |
| Support PriorityGet Faster support with higher priority | ★★★★ | ★★★★ | ★★★★ |
| Order | Order | Order |
One-time support
Need help with one problem? Order a single support ticket.
One time Support
Covers a single issue
- Billing systems Integration
- Fix CWP integrated features
- Spam Removal
- Malware Scanning & Removal
- Server & Website Security
- Mod Security Configuration
- Backup Configuration
- High Load Resolving
- SSL Installation
One time Support & More
Covers up to 10 issues
- Everything in One time Support
- SPF, DKIM, DMARC Configuration
- FFMPEG Installation
- PHP Configuration
- WebServer Configuration
- Software Upgrades
- Support Tickets
- Server Migration
- Multiple Issues
For hosting companies
Multi-server managed support
CWPpro + managed support by the CWP developers, minimum 10 servers.
$10.00 per server / month
Questions
Do you offer complete server administration?
Yes. Order the Enterprise plan and we manage your CWP server for you.
Do support plans include CWPpro?
Yes, every support plan includes a CWPpro license.
When do I need a support plan?
If you have little experience running servers, need a billing system such as WHMCS or Blesta set up, need custom software installed, or simply have an issue you want solved by an expert.
Is the listed price all you charge?
Yes. Clients get our best rate for a system administrator to look at the server and set things up.
Can I contact you before ordering?
Of course — send us a message through the contact form.